PAYMENT METHODS
For your convenience, you can pay for your purchases using:

Credit and debit card
Bank deposit or transfer

SHIPPING
Once we confirm the payment, we will process your order.

• Express Delivery: Delivery in a maximum of 1 hour. (only for specific districts)
• Standard Delivery: Metropolitan Region (RM) delivery in a maximum of 72 hours.
• Regions: Subject to the lead times of each shipping service.
  Services used: Bluexpress, Fazt

All our deliveries are insured; if the purchase is lost in transit, we will send a new shipment at no additional cost.

If we do not have the product in stock, we will inform you of the delivery timeframe via email or text message.

IMPORTANT CONSIDERATIONS

• EXPRESS orders are processed daily until 5:00 PM to be shipped IN A MAXIMUM OF 1 HOUR.
• STANDARD orders are processed until 12:00 PM for next-day delivery.
• Orders for PICKUP at AMPLIFICA are available from Monday to Sunday during the following hours.

1. Carmen Branch Monday to Saturday 9:00 AM to 7:00 PM and Sunday 9:30 AM to 7:00 PM
2. La Reina Branch: Monday to Saturday 9:00 AM to 8:00 PM and Sunday 9:30 AM to 7:00 PM
3. Lo Barnechea Branch: Monday to Saturday 9:00 AM to 8:00 PM and Sunday 9:30 AM to 7:00 PM.

We will not be able to adjust the shipping address once the order is in transit.

In the event that the home delivery service was unable to deliver the order because there was no one to receive it, or due to an error in the address or contact details provided at the time of purchase, the customer must:

• Pay the re-shipment cost (regions)
• Pick up the purchase at the store once we notify you that it is available for pickup; the shipping cost WILL NOT be refunded since the service was utilized.

It is the customer's responsibility to check their order upon receipt, and you must refuse delivery at the time of receipt in case of damage to the box or the contents. Ortomolecular Chile will be responsible for replacing any product damaged during transit, provided that the customer refuses the delivery.

EXCHANGES and RETURNS:

ALWAYS REMEMBER TO PRESENT YOUR RECEIPT

1. You can return the product within the first 10 days via your user account in our store; the product must be sealed and in perfect condition. The cost of pickup and shipping in case of an exchange must be assumed by the customer. If you have any questions, you can contact us directly from our website via video call or message.

2. If your product is damaged when received, you must refuse delivery and notify us at ventas@ortomolecularchile.cl or at our phone numbers +569 3416 0358 / +569 42069378 and we will handle the pickup and replacement at no additional cost.

3. If you receive the wrong product, just notify us at ventas@ortomolecularchile.cl or at our phone numbers +569 3416 0358 / +569 42069378 and we will handle the pickup and exchange at no additional cost.

PRICES
The prices displayed in our store include VAT.

OFFERS

For purchases with a discount code, they will be applied upon entering the code during the checkout process. No additional discounts will be given without entering the corresponding code.