For your convenience and security, we accept the following methods:
-Credit and Debit Cards (via secure payment platforms).
-Bank Deposit or Transfer (the order is processed once the transaction is validated).
Processing begins after payment confirmation:
-Express Delivery: Maximum 4-hour delivery (selected communes only). Orders received until 5:00 PM.
-Standard RM Delivery: Maximum 72 business hours delivery. Orders received until 12:00 PM are processed for the following business day.
-Regions: Subject to Bluexpress or Fazt shipping times.
-Shipping Guarantee: All our deliveries are insured. In case of loss confirmed by the carrier, we will ship a new order at no cost.
Available Monday to Sunday at Amplifica branches: Carmen, La Reina, and Lo Barnechea. Specific hours are subject to each branch and prior confirmation (these are not physical stores for direct purchases).
Given the delicate nature of food supplements and their thermal sensitivity, the customer has a legal and contractual obligation to check their order at the moment of delivery or pickup:
To ensure safe and correct delivery, the following conditions will apply:
-Identification: The purchase holder must present their RUT Number and Order Number.
-Third-Party Pickup: If a person other than the holder picks up the order, they must present their own ID and the order number.
-Mandatory Verification: The person picking up the order (whether the holder or a third party) has the responsibility to check that the order is complete and sealed before leaving the counter. Once the product leaves the store, Ortomolecular Chile is not responsible for missing items or external damage, as the receiver acts on behalf of the customer, accepting the integrity of the order.
-Obligation to Refuse: If the package shows visible damage to the box, is open, or incomplete, the customer MUST REFUSE the delivery to the carrier. By signing the delivery receipt, it is understood that the product was received in full satisfaction.
-Deadlines for Claims Regarding Missing Items: If the order arrives incomplete due to an internal warehouse error, the customer has a maximum of 24 hours to report the incident to the company.
-Physical Damage: If the product shows transport damage not initially detected, the customer has a maximum of 7 calendar days to give notice, provided the supplement's safety seal remains intact.
At Ortomolecular Chile, we prioritize health safety. Food supplements lose their integrity if exposed to inadequate conditions.
-Right of Withdrawal: The customer may request a return within 10 days of receipt, provided the product is sealed, in perfect condition, and in its original packaging. The shipping cost for a return is borne by the customer.
-Food Safety Exception: Returns will not be accepted for products whose safety seal has been broken or that show signs of having been subjected to high temperatures or humidity, to ensure there is no risk of supplement degradation.
-Pack Returns:
Products sold as a "Pack" (two or more supplements) constitute an indivisible commercial unit. Therefore, to exercise the right of withdrawal (return due to change of mind), the customer must return the entirety of the products that make up the pack, which must be sealed, with their original packaging intact and unused. Partial returns under the right of withdrawal will not be accepted.
The only exception that allows the return or exchange of a single product within a pack is the Legal Warranty. This applies exclusively if the product presents:
Manufacturing defects or sealing issues (packaging damaged at the source).
Expiration date passed at the time of receipt.
By Change of Mind (Withdrawal): The customer has a period of 10 days from receipt of the product to request a full return of the pack, provided the conditions of a new and sealed product are met.
By Defect (Legal Warranty): In case of defective products, the consumer has the right to exchange the product within 10 days of receipt, provided they present the purchase receipt.
-It is not possible to adjust the address once the order is in transit.
-If the order is not delivered due to the customer's absence or incorrect data:
-All prices include VAT.
-Discount codes must be entered before finalizing the purchase. Retroactive discounts will not be applied.
