1. You may return the product within the first 10 days of your purchase; the product must be sealed and in perfect condition. The cost of pickup and shipping in case of an exchange must be covered by the customer. You only need to log in to your account in our online store and request the return in the "my orders" section; we will contact you within a maximum of 48 hours.
2. If upon receiving your product it is damaged, you must refuse delivery and notify us immediately at ventas@ortomolecularchile.cl or at our phone numbers +569 3416 0358 / +569 42069378 and we will carry out the pickup and replacement at no additional cost.
3. If you receive a product that does not correspond to what you purchased, just notify us at ventas@ortomolecularchile.cl or at our phone numbers +569 3416 0358 / +569 42069378 and we will carry out the pickup and exchange at no additional cost.